This Privacy Policy explains how Cleaners Putney collects, uses, stores, and protects personal data of all its customers in the local area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all customers of Cleaners Putney within the service area, including individuals who make enquiries, request quotations, place bookings, or receive cleaning services, whether on a one-off or recurring basis. It covers personal data collected online, over the phone, and in person when arranging or providing our services.
We collect and process personal data that is necessary to provide and manage our cleaning services. The types of data we may collect include:
Identification details such as name and title. Contact information such as address, service location, billing address, and any alternative contact address you provide. Communication details such as telephone contact preferences and details you provide in your messages or instructions. Booking and service information such as dates and times of bookings, type of service requested, instructions regarding access to the property, and information relating to specific cleaning requirements. Payment-related information such as payment status, method used, and billing details. We do not store full card numbers where payment is processed through a secure payment provider. Technical information related to your use of our website, such as IP address and device information, where this is collected for security, analytics, or service improvement purposes.
We usually collect personal data directly from you when you contact us to request information, a quotation, or a booking for cleaning services. This may be done over the phone, via online forms, or in person. We may also receive personal data from third party platforms or partners that you use to request our services, where they are lawfully permitted to share that information with us. In addition, some technical data may be collected automatically when you visit our website, for example through logs or analytics tools.
We only process personal data where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Contract: We process your personal data when it is necessary to enter into or perform a contract for cleaning services with you. This includes processing your data to make bookings, manage services, take payment, and communicate with you about your contract. Legal obligation: We may process your personal data where it is required to comply with legal or regulatory obligations, such as maintaining records for tax or accounting purposes. Legitimate interests: We may process your data when it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This may include improving our services, managing our relationship with you, handling customer queries, and ensuring the security of our systems. Consent: In limited cases, we may ask for your explicit consent to process certain personal data or to send you marketing communications. Where we rely on consent, you can withdraw it at any time.
We use the personal data we collect for the following purposes:
To respond to enquiries and provide quotations for cleaning services. To create and manage customer accounts and bookings. To allocate cleaning staff and coordinate service delivery at your chosen address. To process and confirm payments and to issue invoices or receipts. To communicate with you regarding service arrangements, changes, cancellations, feedback, or complaints. To manage our business operations, including record keeping, financial management, analytics, and service improvement. To comply with our legal and regulatory obligations. To protect our rights, resolve disputes, and prevent fraud or misuse of our services.
We may share your personal data with selected third parties that help us provide our services. These organisations act as data processors and may only process your data on our documented instructions. They are required to protect your data and to use it only for the purpose of providing services to us. Typical categories of processors include providers of booking and scheduling systems, secure payment processing providers, accounting and invoicing systems, information technology support and hosting providers, and communications and customer management tools.
In some cases, we may also share personal data with third parties acting as independent data controllers, such as insurers, professional advisers, or public authorities where we are under a legal obligation to do so. We do not sell your personal data to third parties.
Where we use service providers that transfer or store personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place. These may include the use of recognised data protection agreements and ensuring that the destination country has adequate data protection standards. Further information on these safeguards can be provided upon request.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. For most customer records, we keep data for a period that allows us to manage our relationship, handle any complaints, and meet our legal obligations. When personal data is no longer needed, we will either delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, use of encryption and secure protocols where appropriate, staff training, and regular review of our data protection practices. While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.
As a customer in our service area, you have a number of rights in relation to your personal data under data protection law. These include the right to request access to the personal data we hold about you, including information about how we process it. The right to request correction of inaccurate or incomplete personal data. The right to request deletion of your personal data where there is no good reason for us to continue processing it, subject to legal and contractual obligations. The right to request restriction of processing in certain circumstances, for example while we are considering a request to correct your data. The right to object to processing that is based on our legitimate interests or for direct marketing, including profiling related to direct marketing. The right to data portability, which in some cases allows you to receive your personal data in a structured, commonly used format and to transmit it to another controller.
To exercise these rights, you can contact us using the contact methods provided on our website or through the usual communication channels you have with us. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by law.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will be made available to customers and will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
By choosing our affordable cleaners Putney services you will receive the best help at price we know you will be content with.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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