These Terms and Conditions set out the basis on which Cleaners Putney provides cleaning services to residential and commercial customers in Putney and the wider local area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means any individual, company or organisation that requests or receives services from Cleaners Putney.
Company, we, us or our means Cleaners Putney as the provider of cleaning services.
Services means any cleaning or related services provided by the Company to the Customer, whether on a one-off or recurring basis.
Premises means the property or location where the Services are to be carried out.
Cleaner means any individual engaged by the Company to provide the Services.
The Company provides professional cleaning services, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, commercial cleaning and other related services as described at the time of booking. The exact scope of the Services for a particular booking will be confirmed in the booking confirmation issued to the Customer.
The Company reserves the right to decline to provide Services that fall outside its standard offerings, that cannot be safely or lawfully undertaken, or that may place a Cleaner at risk of harm or damage.
3.1 Bookings may be made by the Customer through our online booking system or other channels made available by the Company from time to time. The Customer is responsible for providing accurate and complete information when requesting a booking, including the service type, property size, access details and any special requirements.
3.2 All bookings are subject to availability. The Company will confirm acceptance of a booking by issuing a booking confirmation. No contract for Services will exist until the Customer has received such confirmation.
3.3 The Customer must notify the Company of any specific priorities, areas of focus or restrictions at the time of booking. If information provided is inaccurate or incomplete, the Company may adjust the price, modify the scope of work or, where necessary, cancel the booking.
3.4 Recurring services will continue on a rolling basis at the agreed frequency until cancelled by either party in accordance with these Terms and Conditions.
4.1 The Customer must ensure that the Premises are accessible at the agreed time and that there is a safe working environment for the Cleaner. This includes providing keys, access codes or arranging for someone to be present to grant entry.
4.2 If the Cleaner is unable to access the Premises at the scheduled time due to reasons within the Customer's control, the visit may be treated as a late cancellation and a cancellation fee may apply in accordance with section 9.
4.3 The Customer shall ensure that any alarms are deactivated or instructions are provided on how to operate them. The Company is not responsible for any alarm call-out charges or related costs.
5.1 The Customer shall:
a ensure that running water and electricity are available at the Premises during the visit
b ensure that the Premises are generally tidy so that the Cleaner can carry out the Services efficiently
c inform the Company of any hazards, fragile items or areas that require special care
d secure or remove any valuables that the Customer does not wish to be cleaned or handled.
5.2 The Customer shall not directly engage, employ or contract any Cleaner introduced by the Company for the provision of cleaning services outside of the Company, during the term of any agreement with the Company and for a period of 12 months after the last service date, without the Company’s prior written consent.
6.1 Prices for Services are generally based on the type of service, the size and condition of the Premises, and the estimated time required for completion.
6.2 Any quote provided prior to inspection of the Premises is an estimate only and may be adjusted if the information supplied by the Customer was incomplete or inaccurate, or if the actual condition of the Premises requires additional work or time.
6.3 The Company will notify the Customer as soon as reasonably practicable if a price adjustment is required. If the Customer does not accept the revised price, the Company may cancel the booking without liability, provided that no Services have yet been carried out.
7.1 The Customer agrees to pay the price for the Services as confirmed in the booking confirmation or as otherwise agreed in writing.
7.2 Payment is due in accordance with the payment terms notified to the Customer, which may include payment in advance, on the day of service or within a specified period after invoice. The Company may require partial or full prepayment for certain services, such as end of tenancy or one-off deep cleaning.
7.3 The Company accepts the payment methods specified at the time of booking. The Customer is responsible for ensuring that any payment details provided are valid and that sufficient funds are available.
7.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel further services and to charge interest on overdue amounts at the statutory rate until payment is received in full.
8.1 The Customer may request changes to the date, time, duration or scope of a booking by contacting the Company. All changes are subject to availability and the Company’s agreement.
8.2 If a change results in a reduction of the booked time or scope within the applicable cancellation period, the Company reserves the right to apply the cancellation policy set out in section 9.
8.3 The Company may, where reasonably necessary, change the assigned Cleaner, reschedule a booking or modify the scope of Services. The Company will endeavour to provide as much notice as possible and to minimise any disruption to the Customer.
9.1 The Customer may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. If the required notice is not given, a cancellation fee may be charged, which may be up to the full price of the scheduled service.
9.2 If the Cleaner is unable to access the Premises or to carry out the Services due to circumstances within the Customer’s control, including lack of access, health and safety concerns or absence of utilities, the visit may be treated as a late cancellation and the relevant fee may apply.
9.3 The Company may cancel or postpone a service where necessary due to staff illness, extreme weather, safety concerns or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment. If the Customer does not accept the alternative, any prepayments for the affected visit will be refunded.
10.1 The Company aims to provide services to a professional standard. If the Customer is dissatisfied with any aspect of the Services, the Customer should notify the Company as soon as possible and in any event within 24 hours of completion of the relevant visit.
10.2 Upon receiving a complaint within the required timeframe, the Company will investigate and, where appropriate, may arrange for the Cleaner to return to the Premises to re-clean specific areas at no additional cost. This is subject to the Customer providing clear details of the issue and allowing reasonable access for inspection and remedial work.
10.3 The Company’s obligation to re-clean or offer another remedy is limited to issues directly resulting from the Services provided and does not extend to fair wear and tear or pre-existing damage.
11.1 If the Customer provides the Company or a Cleaner with keys or access devices, the Customer confirms that they have the authority to do so. The Company will take reasonable care of any keys or devices, but shall not be liable for any losses arising from events beyond its reasonable control.
11.2 The Customer is responsible for ensuring that all valuables and personal items are safely stored. The Company does not accept responsibility for loss of cash, jewellery or other high value items unless there is clear evidence of wrongdoing by a Cleaner and such wrongdoing is proven.
12.1 The Company carries public liability insurance appropriate for its activities. Details of cover can be provided on request.
12.2 While every reasonable effort is made to protect the Customer’s property, the Company shall not be liable for:
a normal wear and tear or deterioration as a result of cleaning
b existing damage, defects or stains that cannot be fully removed using industry standard methods
c any loss or damage arising from the Customer’s failure to provide accurate information or instructions.
12.3 The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the lesser of the cost of the affected service visit or the amount actually paid by the Customer for that visit, except where such limitation is not permitted by law.
12.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded or limited.
13.1 The Company and its Cleaners will comply with applicable health and safety regulations when providing the Services. The Customer agrees to maintain a safe environment at the Premises and to inform the Company of any health and safety risks, such as loose floor coverings, broken fixtures, hazardous substances or other dangers.
13.2 The Company may refuse to provide or may discontinue the Services if carrying them out would pose a risk to health or safety.
14.1 The Customer is responsible for ensuring that any household or commercial waste, including rubbish, recycling and bulky items, is stored and disposed of in accordance with local authority regulations.
14.2 The Services do not typically include the removal and off-site disposal of waste. Where waste removal is requested and agreed, it will be carried out in accordance with applicable regulations and may be subject to additional charges.
14.3 The Company will not handle or dispose of hazardous, clinical or prohibited waste, including but not limited to medical waste, chemicals, asbestos, paint, solvents or sharps. If such waste is present at the Premises, the Company may refuse to carry out some or all of the Services until it has been safely and lawfully removed by a licensed contractor.
15.1 Unless otherwise agreed, the Company will supply its own cleaning materials and equipment suitable for the Services. If the Customer requests the use of specific products or equipment, this must be agreed in advance.
15.2 The Company is not responsible for any damage arising from the use of cleaning products or equipment supplied by the Customer, including where such products are unsuitable for certain surfaces or fabrics.
16.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, accidents, acts of government, or failure of utilities.
17.1 The Company will handle personal data provided by the Customer in accordance with applicable data protection laws. Personal data will be used only for the purpose of managing bookings, providing the Services, processing payments and communicating with the Customer.
17.2 The Company will take reasonable measures to protect personal data against unauthorised access, loss or misuse.
18.1 Either party may terminate an ongoing service arrangement, such as a recurring cleaning schedule, by providing the notice period specified at the start of the arrangement, or if none is specified, by giving reasonable notice.
18.2 The Company may terminate the agreement with immediate effect where the Customer:
a fails to pay any amount due on time
b behaves in an abusive, threatening or inappropriate manner towards a Cleaner or representative of the Company
c repeatedly breaches these Terms and Conditions.
19.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all bookings made after the date on which the updated Terms and Conditions are made available.
19.2 For ongoing arrangements, the Company will give reasonable notice of any material changes that may affect the Customer’s rights or obligations.
20.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
20.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
21.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
21.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be deemed a waiver of that right or remedy.
21.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.
By choosing our affordable cleaners Putney services you will receive the best help at price we know you will be content with.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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