Terms and Conditions for Cleaners Putney
These Terms and Conditions set out the basis on which Cleaners Putney provides domestic and commercial cleaning services to customers in the United Kingdom. By making a booking, confirming an appointment, or allowing a service to proceed, you agree to be bound by these terms. They are intended to be clear, fair, and practical, and to explain how bookings are accepted, how payments are handled, what happens if a cancellation is needed, and how liability is limited. Please read this document carefully before instructing any Putney cleaners to begin work.
These terms apply to all standard and non-standard cleaning services supplied under the name Cleaners Putney, whether the service is arranged by phone, email, online form, or any other written communication. They also apply to one-off cleans, recurring visits, end of tenancy work, deep cleaning, and any agreed specialist tasks, unless a separate written agreement states otherwise. In these terms, references to “we”, “us”, and “our” mean the cleaning service provider, and references to “you” and “your” mean the customer, client, or person placing the booking.
If any part of these terms is found to be unenforceable, the remaining clauses will continue in full force. Nothing in these terms affects your statutory rights as a consumer under UK law. We may update these terms from time to time to reflect changes in our service, operational processes, or legal obligations, and the version in force at the time of booking will normally apply to the relevant job.
1. Booking Process
All bookings are subject to availability and are only confirmed once we have accepted your request. A request for a cleaning service does not by itself create a binding contract. We may ask for details about the property, the type of clean required, access arrangements, parking constraints, pets, fragile items, or any known hazards so that we can assess the service properly. The information you provide must be accurate and complete, as it is used to plan the booking, calculate the price, and allocate the correct staff and equipment.
Booking confirmation
A booking will usually be treated as confirmed when we provide written confirmation, a booking reference, or an agreed schedule by email, text, or another recorded method. We reserve the right to decline or cancel a booking before the service begins if we cannot safely or reasonably carry out the work, if the property details differ materially from those given at the time of booking, or if there is a conflict with staffing, access, or operational requirements. Any quotation supplied before confirmation is based on the information available at that time and may be revised if the scope changes.
Where a time slot is agreed, we will aim to arrive within the expected period, but arrival times are approximate unless expressly guaranteed in writing. Delays may occur because of traffic, weather, prior job overruns, access issues, or unforeseen events outside our control. If a delay arises, we will use reasonable efforts to notify you and to rearrange where appropriate. You must ensure that someone is available to provide access or authorisation if required.
You are responsible for ensuring that the premises are in a condition suitable for cleaning, including reasonable access to water, electricity, and safe entry. If we cannot enter the premises, or if the property is not ready for the booked service, the visit may still be chargeable. Any items that are particularly valuable, fragile, or sentimental should be secured or removed in advance. We are not responsible for delays caused by missing access instructions, incorrect keys, alarm issues, or third-party restrictions.
If you ask us to change the scope of work during the visit, we may agree to do so if time, staffing, and equipment allow. Additional work may result in an amended price. We are not obliged to perform tasks that were not discussed at booking, especially where they involve excessive time, specialist products, or heightened health and safety risks. For Cleaners in Putney, service standards depend on the layout, condition, and contents of the property, as well as the time booked and the agreed list of tasks.
2. Payments and Charges
Prices are normally based on the type of service, estimated duration, frequency, condition of the premises, and any special requirements. Unless stated otherwise, all prices are in pounds sterling. We may provide fixed-price quotes for defined jobs or hourly rates for flexible bookings. Where a quotation is based on limited information, it may be adjusted if the actual work differs significantly from what was described. The final amount payable will reflect the service actually provided and any agreed extras.
Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the service, though deposits, advance payments, or staged payments may be required for larger jobs or repeat appointments. We accept the methods stated at the time of booking and may refuse cashless or cash payments that are not pre-agreed. If an invoice is issued, it must be paid within the time stated on the invoice. Late payments may result in a reasonable administration charge or recovery action where permitted by law.
Any discount, promotional offer, or recurring service rate is only valid for the period and conditions stated at the time it is offered. Discounts cannot usually be combined unless we agree otherwise in writing. If you dispute any part of an invoice, you must notify us promptly and give a clear explanation so the matter can be reviewed. Undisputed sums remain payable in accordance with the original terms.
Additional charges
Additional charges may apply for parking, congestion or access fees where these are unavoidable and not included in the original price. Charges may also be added for excessive contamination, biohazard-type conditions, extreme clutter, infestation, heavy limescale, mould treatment, or other work that requires extra labour, specialist products, or longer attendance. If such issues become apparent during the job, we will normally discuss the revised price before continuing, where reasonably possible. If you decline the additional charge, we may limit the service to the originally agreed scope or stop the visit.
3. Cancellations, Rescheduling, and No-Shows
You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type of service, the size of the booking, and whether materials or staff have already been allocated. For standard appointments, cancellations made with sufficient notice may be accepted without charge, but short-notice cancellations may be subject to a fee to cover lost time and costs. Where a deposit has been taken, it may be retained in whole or in part if cancellation occurs too late or if our team has already attended the property.
If you are not present at the agreed time and access has not been arranged, the visit may be treated as a no-show. In such cases, the full or partial charge may still apply. We may also cancel or reschedule if our team is unable to gain access, if unsafe conditions are identified, or if the booking information proves materially inaccurate. If we need to cancel due to circumstances within our control, we will aim to offer an alternative appointment or refund any advance payment for the cancelled portion of the service.
We are not liable for losses resulting from cancellation or rescheduling where the reason is outside our reasonable control, including severe weather, transport disruption, staff illness, emergencies, power failure, or government action. However, we will always seek to communicate changes as early as reasonably possible and to minimise inconvenience. If a recurring booking is repeatedly cancelled at short notice, we may withdraw the service with reasonable notice.
4. Liability and Service Limitations
We will exercise reasonable care and skill in providing our cleaning services. However, because cleaning often involves movement of items, use of water, and contact with different surfaces and materials, some risk remains. You must inform us in advance of any delicate materials, special finishes, hidden damage, pre-existing stains, loose fittings, or items requiring special handling. We are not responsible for deterioration caused by age, wear and tear, poor installation, pre-existing faults, or unsuitable materials.
To the fullest extent permitted by law, we exclude liability for indirect, incidental, or consequential losses, including loss of profits, loss of opportunity, or business interruption. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we are found liable for direct loss or damage, our total liability will normally be limited to the amount paid or payable for the relevant service, except where a different limit is required by law.
Complaints and remedy
If you believe a service has not been carried out properly, you must notify us within a reasonable time after completion and before arranging any third-party remedy that could affect evidence or the ability to inspect the issue. We may request photographs, a description of the concern, or an opportunity to revisit the property. Where appropriate, we may offer a re-clean, partial refund, or other reasonable remedy. Any remedy will depend on the nature of the complaint and the facts of the case.
We are not responsible for the condition of items that are unstable, improperly assembled, already damaged, or not suited to normal cleaning methods. We may refuse to clean areas that create an unreasonable risk to our staff, including those involving exposed electrical hazards, unsafe flooring, aggressive animals, bodily fluids, or hazardous materials. If we are asked to clean in conditions that are unsafe, we may stop work immediately and charge for time already spent.
5. Customer Responsibilities
You must provide a safe working environment and ensure that the premises comply with basic health and safety standards. This includes securing dangerous substances, warning us about alarms or security systems, and ensuring that pets do not interfere with the service. If keys, fobs, codes, or entry instructions are supplied, you remain responsible for their accuracy and for authorising our use of them. Any loss resulting from incorrect or incomplete instructions will not be our responsibility unless caused by our negligence.
Where you ask us to use products that you supply, you accept responsibility for the suitability and condition of those products. We may decline to use customer-supplied products if they appear unsafe, unlabelled, expired, or inappropriate for the task. Our team may also leave certain areas untouched if access is blocked by furniture, clutter, or locked compartments and no suitable arrangement has been made in advance.
6. Waste Regulations and Disposal
We will handle waste in accordance with applicable UK waste regulations and good environmental practice. Our cleaning service is not a waste removal or clearance service unless expressly agreed in writing. Normal cleaning waste such as dust, used cloths, packaging, and disposable consumables will be handled responsibly by our team. However, we do not remove large volumes of rubbish, hazardous substances, sharp materials, bodily fluids, or controlled waste unless we have specifically agreed to do so and are legally permitted to handle it.
If waste or unwanted items are discovered during the job, we may separate, bag, or collect them only where it is lawful and within the agreed scope of work. You remain responsible for ensuring that any items left for disposal are lawfully presented for removal and do not contain prohibited materials. If we suspect that waste is hazardous or improperly stored, we may refuse to handle it and may end the affected part of the service. Any additional disposal-related costs must be agreed in advance or charged reasonably if they arise unexpectedly during the service.
Environmental handling
We aim to minimise waste, reduce unnecessary water and chemical use, and dispose of materials in a responsible manner. Where possible, we use products and methods intended to reduce environmental impact while maintaining service quality. You should let us know if there are any specific environmental restrictions, recycling arrangements, or site rules that apply to the property, particularly for commercial premises or managed buildings.
7. Access, Keys, and Security
Where we are provided with keys, codes, or access instructions, we will take reasonable care to keep them secure and to use them only for the agreed service. We are not responsible for losses caused by third-party misuse of access details that were not disclosed to us, or for security failures outside our control. If you request that a key be held for future visits, this arrangement must be agreed in advance and may be subject to a key-handling process.
We may record access information for scheduling and operational purposes. Any such records will be managed in accordance with applicable data protection requirements. You should tell us immediately if any access code changes or if there is any reason why a scheduled visit cannot take place safely. Failure to provide accurate access information may result in extra charges or a missed appointment fee.
8. Governing Law and Jurisdiction
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, any mandatory consumer protections available to you under the law of your place of residence will still apply where required by law. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.
These terms form the entire agreement between you and us in relation to the booking, unless we agree different terms in writing. No waiver of any clause will be effective unless confirmed by us in writing. If we do not enforce a right or remedy immediately, that does not mean we have waived it. Headings are included for convenience only and do not affect interpretation.
By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for cleaning services in Putney. If you are arranging a service for another person or on behalf of a business, you confirm that you have authority to agree to these terms on their behalf. We reserve the right to update, clarify, or supplement these terms where required to reflect lawful business practices, provided that any material changes do not unfairly affect bookings already confirmed.
End of Terms and Conditions.